KISI APP Instructions

24/7 Gym Access Is Available at Tioga Fitness Center (only)
The KISI App needs to be installed onto your smart phone
which will control the front door to the facility when it is closed

Once you have signed up and paid for your membership,
You will receive an email from "KISI" instructing you how to download the KISI App onto your smart phone, which will control the front door to the facility.

**Please Note: All Members MUST check in with their Key Tag once they have entered the building. **
Key Tags can picked up at the facility during open hours at the front desk

See below for instructions for installing the KISI App onto your smart phone

IMPORTANT: When installing the KISI app on your smart phone,
You must set access location to be "Always"

* KISI APP SETTINGS FOR ANDROID PHONES *

Android Settings for Kisi App

Once you've installed the Kisi App onto your Android phone, you must have set on the Location Services and NFC Follow these instructions to set these features on your phone:

* KISI APP SETTINGS FOR iPHONES *

iPhone Settings for Kisi App

Once you've installed the Kisi App onto your iPhone, you must have set on the Location Services and NFC Follow these instructions to set these features on your phone:

* BlueTooth NOT WORKING ON KISI APP *

Kisi app says Bluetooth is Off when it’s On

If you are encountering a banner "Bluetooth is Off - Turn it on to allow unlocking by tapping the phone against Kisi reader", this might mean that the Kisi App does not have permission to use Bluetooth on your phone (not necessarily that Bluetooth on your phone is turned off).

To ensure that the Kisi has permission to use Bluetooth, follow this instructions in this help document or follow the steps below.

iOS devices

As a first step, please make sure that your Bluetooth is enabled. You can check this from the Control Center or by going to your iPhone Settings > Bluetooth.

You can then verify your Bluetooth permissions by opening the Settings app on your iPhone and following the steps below:

On your iPhone, navigate to Settings
Scroll down until you see the Kisi app and open it
Ensure that Bluetooth is toggled On

We also recommend following the steps in the Introduction section to ensure each permission is granted (Notifications, Location, Bluetooth). Each button should say Permission Already Granted if done correctly. To find the Introduction section:

Open the Kisi iOS app
Navigate to the places dashboard
At the top, click the cogwheel (on the top right corner)
Click on Introduction